Shipping Policy

Shipping policies

SHIPPING PROCESSING
Processing time is usually around 3 - 5 days after payments go through (custom orders may take a little longer). If there are any delays for any reason, Candles in Bookland will contact you immediately. Please allow proper time to produce the order. 
Please be aware, We are not responsible for any delays, due to weather or reasons that are out of our control.  We will ship your candles as soon as your payment clears in the bank, which is usually 3-5  business days. 


DAMAGE MERCHANDISE 
If your box is damaged by the postal carrier, please send proof such as photos to us immediately so we can file a claim with the post office We cannot be held responsible for any issues with damaged packages during transit. Candles in Bookland cannot be held responsible for any  damages caused by the carrier  but we will work with you to find a solution. 

The summer months tend to be super HOT! Candles should not be left in direct sunlight for a prolonged periods of time  We cannot be held responsible for any damages due to melting  BUT if an issue does arises, let us know and we can work something out on a case-by-case basis. 


INTERNATIONAL SHIPPING
Candles in Bookland ships internationally!  PLEASE NOTE that some extra customs charges may apply. The customer is responsible for paying those extra customs so please be aware prior to purchasing. If you have any questions or issues, please contact us!